Brat Factor Planner Support

This page is where you'll find the following support information:

Support Frequently Asked Questions

Questions about Brat Factor Planner

Questions on registering and using Brat Factor Planner

Questions about Brat Factor Planner

Q: I have computers at home and at work - do I have to buy two copies of Brat Factor Planner?

    A: The Brat Factor Planner End User Licensing Agreement (EULA) allows you to install one copy of Brat Factor Planner on two computers, so you can install it on home and work computers, or desktop and laptop.

Q: Does Brat Factor Planner run on Apple Macintosh?

    A: No. Brat Factor Planner currently runs on Windows computers only.

    However, for those Mac people who really want Brat Factor Planner, we've received reports that Brat Factor Planner will run on a Mac using iEmulator software, a new low-cost ($24) Windows emulator, available at www.iemulator.com. It requires OS X 10.3.0 or later, and you must provide a copy of Windows.

    Note: The iEmulator Mac solution is not supported by us. This means if you try iEmulator and have a problem, we can't help you solve it – our elderly iMac can't run iEmulator. We've also heard that iEmulator can be painfully slow on older Macs - YMMV (your mileage may vary).

Q: What handheld devices does Brat Factor Planner run on?

    A: Brat Factor Planner runs on Windows PCs, and on Palm and Windows Mobile (Pocket PC) PDAs. It does not run on Blackberry devices, nor on mobile phones.

Q: Does Brat Factor Planner integrate with Outlook?

    A: Brat Factor Planner imports and exports scheduled tasks between Brat Factor Planner and Outlook. Note that importing/exporting is not the same as integration between the two programs. When you import/export, the common data (i.e., tasks that are in both programs) coming from one program overwrites the common data in the "receiving" program. With integration, changes made in either program are blended together rather than one program's data overwriting the other.

    Here is how importing/exporting works: When you add or change scheduled tasks in Outlook, you should import the new data into Brat Factor Planner before changing any tasks in Brat Factor Planner, and vice versa. (If you forget, you'll simply have to reenter the changed tasks in the receiving program.)

Q: Do you offer training on Brat Factor Planner?

    A: Brat Factor Planner software includes both online help and tutorials on the CD and on the Tutorials page. The Brat Factor system is explained on the audio CD "Learn to Know Your Inner Brat" and the DVD "Get Your Acts Together" available on The Brat Factor website.

Questions on registering and using Brat Factor Planner

Q: When I put in the Brat Factor Planner CD, Internet Explorer warned me it contained "Active Content (that) can harm your computer or disclose personal information" - eek!

    A: The Brat Factor Planner CD uses a web page to display information about all the installers, with buttons that will actually run the installers, to put Brat Factor Planner and Speech Components on your system.

    Windows XP shows this scary message to warn that you shouldn't let pages you view over the net run programs on your computer, or send your personal information over the net. We don't gather any personal information from your use of the CD, and the only programs we run are the Brat Factor Planner ones you've selected to install on your system.

    We suggest that when you receive the message about Active Content, just click "Yes" to run the content for this page. There's no need to change Internet Explorer settings - in fact, you should keep them as they are so that you'll be warned if a page you view over the net tries to run programs on your computer.

Q: I can't find my serial number - what do I do?

    A: The serial number is on a label on the Brat Factor Planner case. If you can't find the case, email BFPserialnumber@wolfinthemoon.com, and if possible tell us approximately when you bought Brat Factor Planner. We will email your serial number to you.

Q: I clicked OK on the registration page before filling everything out, and now I can't get back to it - am I registered?

    A: If you received a registration code and completed the registration process, you're registered. (If you're not registered, you won't be able to run the software.)

Q: I want to make a subtask but the program won't let me - why?

    A: You cannot add a subtask to a task that has a date or time assigned - this is why "Add a Task" or "Add a Template Task" may be greyed out and not available.

    One way to add a due date to a task that's in the Project View and still be able to add tasks under it is to copy-drag the task to the day or time you want: hold down the Ctrl key and the left mouse button while you drag the task. You will end up with the original "generic" (unscheduled) task that you can add tasks under, and a copy that has an assigned date or time.

Q: I have a Palm - how do I get Brat Factor Planner to synchronize with it?

Q: I have a Pocket PC - how do I get Brat Factor Planner to synchronize with it?

Contacting Us

If you experience any difficulty installing, registering, or using Brat Factor Planner, please email Wolf in the Moon Technical Support, and someone will respond as soon as possible.

Note: At this time, we do not offer telephone support.